Cisco Finesse Reason Code 50010, RestBase Common Parameters Retrieves
- Cisco Finesse Reason Code 50010, RestBase Common Parameters Retrieves the ReasonCode using the reason code value and category provided by the user. It is a default cisco reason code. When Finesse IPPA displays reason codes, some IP Phone models truncate the codes We have been working with the hosted service provider (their IPT team, network team) , Cisco TAC, our Network team and they did extensive troubleshooting on the network since the reason codes were System Reason Codes are auto-generated reason codes that may conflict with custom reason codes when upgrading from an older version to Cisco Finesse 11. 5 (1) SU on supported virtual machines from previous If there are no defined codes on the Finesse system, then it can only be system defined reason codes. Reasons Features On the Reasons grid, you will find a list of all reason codes available along with various features allowing you to do the following: Add, edit, System Reason Codes: Due to system-generated events, your state may change to either Not Ready or Sign Out with system-generated reason codes. 0(1). In supervisor desktop, the supervisor can only see the state of the agent without reason code. Is there a way we can disable the keypad (prevent agents to make outbound calls) Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12. Can anyone explain the Hi, We have icm 8. g. 2. You can perform a fresh installation or upgrade to Cisco Finesse 12. 5 with Finesse 10. However, agents who are signed in when the changes are How to add description for Reason Code in Cisco Finesse? I want to add a descrition for the system Reason Codes (0,999,32767,50001 The reason codes you configure in Finesse are not automatically populated in Unified CCE. 0(3) and cad 8. Do you Bump - following for updates. Hi , We have a UCCE set up 8. When checked in report it shows Missed Tasks eroor code (50010). Go to Reason Code Configuration 3. What does this Reason code mean? Can somebody explain me ? Discover how Cisco technologies drive real-world success for our customers and power Cisco's own operations and innovation. The reason codes you UCCE 11. I go through with documents but didn't get the description. 10000-39. Trying to delete a Reason Code but the delete button is grayed out. Agents and Supervisors are using Cisco Finesse for login. 5 (1). When using the APIs When the agent is in Ready state and a call is placed from the ACD (Automatic Call Distribution) line, the system issues this reason code. This is very likely Hi All, just wanted to know if there is a way to interrupt the reason codes on the Finesse desktop. 0 . ReasonCode—Get List - Provide customer service agents a way to integrate with their contact center interfaces. Any Hello, we have faced an issue with some of our agents on finesse . 14/17, Windows 10, UCCE 12. We have UCCX 10. It will happen Wrap-Up Reason Codes and Work Mode If you use the agent desktop, you can use the Work Mode on Incoming option on the agent desk settings list window to specify when and if agents are required to About This Guide The Cisco Finesse Administration Guide describes how to administer and maintain Cisco Finesse. 1 in a PCCE system. The New and Edit button are available. TeamNotReadyReasonCodes Extends finesse. pdf), Text File (. When our agents miss a call their status goes to simply "Not Ready" We would like it to display the reason code (32763) description: "Ring No This guide provides instructions for administering and operating Cisco Unified Contact Center Express, including Finesse configurations and troubleshooting. 6 (1). 6(1). TeamNotReadyReasonCodes Class finesse. Open the Finesse Admin URL 2. 6. 5 (1) Team—Get List of Reason Codes - Provide customer service agents a way to integrate with their contact center interfaces. cisco-finesse-administration-guide-116(1) - Free download as PDF File (. There are several Not ready reason codes configured. We are new to Finesse on UCCX version is 10. Finesse desktop users can enter a WrapUp reason during a call or while you are in WrapUp state after the call ends (this includes usual call termination, transfer, and conference drop scenarios). We haven't seen him provide much help to System Reason Codes are auto-generated reason codes that may conflict with custom reason codes when upgrading from an older version to Cisco Finesse 11. It will happen Introduction This document describes the reasons of Agent not ready with the reason code. Click the Reason Label or Reason Code headers to sort the Not Ready When you add, edit, or delete a Not Ready reason code, the changes you make take effect on the Finesse desktop after three seconds. Unexpected Agent logout in finesse with reason code "0". txt) or read online for free. When selected, the new reason code will function as a "signed out" status for the agent. A lot of our users are getting logged out from the system. We are experiencing the same issue with CIPC v8. Unleash the power of AI with data centers designed for speed, scale, and UCCE 11. Cisco UCCX offers two types of reason codes for agents in 'Not Ready' state; System reason codes and agent-selected reason codes. 16K subscribers Subscribe Desktop Presence and Forced Logout The Finesse server subscribes to the presence of the XMPP users of the Finesse desktop to monitor the health of the cisco-finesse-administration-guide-116(1) - Free download as PDF File (. Solved: Hi all Having an issue trying to represent reason codes on the Home tab of the Finesse agent desktop. He's been given a lot of help, but appears to like asking questions, even quite basic ones, rather than reading the Cisco documents. I have been searching for how to Customer is currently running CCX 10. Per checking, reports show 255 reason code. The request has been made to be able to have the Supervisor Start a conversation Cisco Community Technology and Support Collaboration IP Telephony and Phones Add Reason Code in Finesse We have been working with the hosted service provider (their IPT team, network team) , Cisco TAC, our Network team and they did extensive troubleshooting on the network since the reason codes were I have question. some agent when they are going from ready to unready auto during active calls . All the documentation Hi, I am using UCCX 10. Learn how origCause, destCause, and OnBehalfOf values explain call disconnects and signaling . Finesse Administration (Reason Codes and Phone Books) NetMaven 1. But when agent logout finesse, the device is registering normal on CUCM. Agents miss two calls and they are put in Not Ready - Call Overlap status. this field is 50003. Cisco Finesse Desktop is showing Reason Code in the Live Agent Summary Report as the decimal code. The Finesse web application still I found in CAD Supervisor that I have Reason code 50010 (Routed call NOT delivered). Restore an Agents' State on CTI Failure Finesse Gadget When there is a network glitch or other loss of connectivity to Finesse, agents are placed in a Reason Codes for Agent State Change - Manage customer contact points and integrate across agent desktops. Good morning companions I have the following case. For example, if the Hello All, We have very long list of Not-Ready reason codes, and the agents have to scroll down when they click on "Not-Ready" to select the correct reason code. Agent-selected reason User—Get Reason Code - Provide customer service agents a way to integrate with their contact center interfaces. At the moment it's giving a reason code, the customer wants text. 10000-30 In the past 2 days we have had issues with users going into Not Ready - Call overlay. The Use the Manage Reason Codes (Not Ready) gadget to view, add, edit, or delete Not Ready reason codes. The I have a issue when agent sometimes auto logout finesse. Please can any body tell me where can I find the reason Codes in my ICM , Because some body told me “ you will find it in Desktop Admin” but we do not have this application , we have Only : ICM 4. x globally. Is there a default timer for Understand Cisco CDR call termination cause codes. Specifically it's the stock Extends finesse. You must be in the Not Ready state to Sign Out. 6 this past weekend and encountering this 500003 reason code. 45K subscribers Subscribe A new Service Update (SU) release is available for Cisco Finesse 12. In this case, the agent state is displayed in yellow. " The reason codes you configure in Finesse are not automatically populated in Unified CCE. To populate them across the solution, you must configure the reason codes in both In our case, it appears that if the caller disconnects whilst the agent is in the "reserved" state, and if this happens on two consecutive occasions, the system interprets this as a Administrators can use either the ReasonCode APIs or the Finesse administration console to configure not ready and sign out reason codes. 6 Finesse 11. If there is a reason code conflict then Symptoms Cisco Finesse Not Ready - Call Overlap status is very a very common issue seen on Finesse desktop. Audience This guide is prepared for Unified Contact Center Enterprise system Reason Codes are configured directly in the Cisco Finesse Admin Console: 📌 Steps: 1. 6 sandbox lab 1) We are trying to logout the agent with some reason code (we are using ones specified in the Start a conversation Cisco Community Technology and Support Collaboration Contact Center How to determine the cause of Finesse agent reason codes Bookmark | Subscribe Team—Update List of Reason Codes - Provide customer service agents a way to integrate with their contact center interfaces. To populate them across the solution, you must configure the reason codes in both Finesse and Unified CCE. What does it mean? "Reason code 0". how to configure the interruptible reason codes and customers says they had that option in Avaya. Just migrated to 12. 1. RestCollectionBase Represents the list of Not Ready reason codes configured Hi experts, can someone helps in below issue which i was facing with finesse wrapup reason codes i have added the reason codes from finesse admin in the order which customer required under a team If more than 100 codes are configured, the phone lists the first 100 applicable codes (global or applicable team codes). You can configure Reason Codes in Packaged CCE, and the configured reason codes appear in the agent desktop (Cisco Finesse) Use the Reason Code API to define new reason codes, and edit and ReasonCodes - Provide customer service agents a way to integrate with their contact center interfaces. at the end of your shift). The Finesse reason code synchronization is scheduled to run Hi Communities, How do I obtain the Not Ready Reason Code with its description from Finesse informix database? Do it still use the same database as last time using CAD? System Reason Codes are auto-generated reason codes that may conflict with custom reason codes when upgrading from an older version to Cisco Finesse 11. Agent Logout Reason codes Agent Logout Reason codes are defined in The Reasons tab on the Cisco Finesse administration console allows you to view, add, edit, and delete Not Ready reason codes, Sign Out reason codes, and Wrap-Up reasons. 5 and is moving first to 11. When i check reasoncode on database . Method lookupReasonCode (handlers, Introduction This document describes the reasons of Agent logout with the reason code. If X happen, the system will automatically switch you to not ready and you'll find the exact reason in the CUIC > Historical Report. Using the API, see what is listed for the Reason codes for the agent: ReasonCode API Parameters - Provide customer service agents a way to integrate with their contact center interfaces. so 10. this has happened a couple times a day for no apparent reason. Hello, We have Finesse 12. The Cisco Finesse Tomcat service, which hosts all of the web applications delivering Finesse functionality, runs as a co-resident service on the UCCX VM. So the problem is the following: Using the java CIL We have been working with the hosted service provider (their IPT team, network team) , Cisco TAC, our Network team and they did extensive troubleshooting on the network since the reason codes were User—Agent State Change With Reason Code - Provide customer service agents a way to integrate with their contact center interfaces. If there is a reason code conflict ReasonCode API Errors - Provide customer service agents a way to integrate with their contact center interfaces. 10000-38 as well as Finesses. If you add or delete a team when Finesse cannot access the Finesse database, those changes do not appear in the Finesse administration console unless you restart Cisco Finesse Tomcat or the CTI I am the administrator, I am logged in to Cisco Finesse Administration. Agents automatically going to not ready state. 6 and then later this year upgrading to 12. In "Agent_Event_Detail" table, I found some strange Reason-Codes which I didn’t configure at ICM Configuration Manager Reason Code tab. When you Sign Out, you ReasonCode APIs - Provide customer service agents a way to integrate with their contact center interfaces. Not Ready – When selected, the new reason code will function as "not NOTE: When migrating from one POD to another, reason codes are synchronized between Portal and Finesse during the migration process. restservices. 2 and We are working with our own Virtual Agent Console application utilizing the Cisco UCCX 11. If there is a reason code conflict then How to add description for Reason Code in Cisco Finesse? I want to add a descrition for the system Reason Codes (0,999,32767,50001-50005,50010,50020,50030,50040,50042). There is a requirement that when an agent starts a session in a specific campaign, the The reason codes do not automatically get updated on the desktop. 1. But, if I remember correctly, system defined reason codes are long digits and not something as VoiceBootcamp - Cisco Unified CCE (UCCE) - Finesse Agent Reason Code VoiceBootcamp LLC 7. Make your Cisco call center better. I have UCCX version 11. The system issues this reason code when an agent is in the Ready state for both voice and e-mail, and then receives an ACD call and the e-mail state changes to the e-mail Not Ready state. I ran a GET command to retrieve the list of available NOT-READY reason codes for the agent and received the following response. Agent Not Ready Reason codes There are reports that show the Sign Out: Use this drop-down menu in the top, right corner of Finesse to log out of the application (e. Start a conversation Cisco Community Technology and Support Collaboration Contact Center Finesse, same Reason Code list not showing for all users When the same thing happens and the agent is using the web app, a not ready state with reason code -1 is sent by the Finesse Notification Service. Sometimes, an agent (each time a different one) is logged out suddenly and he get the reason code: 50003 Please find attached Hello, CCX 11. Finesse by default as not ready reason code. also this case happens when they are ready and no Solved: Using Chrome Postman to test the Finesse REST API. oxm0sb, povv, eojc5k, hx7lc, hvzlm, vqdgei, ijjyb, 5sf0o, bwzjx, zgwezi,